Clearing your device's DNS cache can help when that device still resolves a domain to an old address after a DNS change. It does not repair a missing webpage, an incorrect DNS record, or a problem at the hosting server.
Windows
- Open the Start menu and search for Command Prompt.
- Choose Run as administrator.
- Run the following command:
ipconfig /flushdnsWindows should report that the DNS resolver cache was flushed. Close and reopen your browser, then try the site again.
Mac, iPhone, or iPad
Restarting the device is a simple first step. If a Mac needs a Terminal-based cache reset, contact us with its macOS version so we can give you the appropriate command. Avoid copying commands intended for an older operating system.
If the result does not change
Your browser, VPN, security software, or network DNS resolver may still have a cached answer. Try another network and check the domain's authoritative records. Clearing your computer's cache does not clear your internet provider's cache.
A 404 error normally means a requested page was not found. If the domain resolves to the correct server, investigate the URL or website routing rather than repeatedly flushing DNS.
Need help? Open a support ticket. Include the affected domain and the exact error message, but do not include your password.
